Shipping policy

Shipping Rates & Delivery Estimates

Reliable Delivery for Your Health Needs

At SugarTrack, we understand that timely access to your glucometer and strips is essential for managing your health. We partner with reliable carriers to ensure your medical supplies arrive safely at your doorstep in India.

1. Processing Time

All orders are processed within 1-2 business days.
Orders are not shipped or delivered on Sundays or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Estimates

Starter Kits (Meter + 10 Foil Strips): Shipping is calculated at checkout based on your location.
Bulk Strip Orders (Set of 2 or 3): We offer discounted or free shipping on bulk strip orders to ensure you never run out of supplies.
Estimated Delivery Time: * Mumbai & Thane District: 2-3 business days.
- Rest of India: 5-7 business days.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

FAQ's

Due to the sterile and medical nature of the SugarTrack TD-4267 and its foil-packed strips, we maintain a strict No-Return/No-Refund policy once the product has been delivered. This ensures that every customer receives a brand-new, uncontaminated medical instrument.

However, we offer a 20-Day Exchange Guarantee for:

Manufacturing Defects: If the meter fails to meet its technical accuracy standards.
Shipping Damage: If the individual foil packs are punctured or the box seal is broken upon arrival.

To initiate an exchange, contact support@sugartrack.in with your order details and photos of the issue.

The device requires a tiny sample size of just 0.5 μL. This allows for a significantly less painful testing experience compared to older models.

We prioritize fast shipping to ensure you never miss a test. Our delivery timelines are as follows:

Processing Time: All orders are verified and dispatched within 1–2 business days.
Mumbai & Thane District: Expect delivery within 2–3 business days of dispatch.
Rest of India: Standard delivery typically takes 5–7 business days depending on your location.
Tracking: As soon as your SugarTrack device or strips are shipped, you will receive a tracking number via email/SMS to monitor your package in real-time.

We keep our shipping rates straightforward so you can focus on your health, not hidden fees.

Standard Shipping: ₹50 for all orders under ₹1000
Free Shipping: We offer FREE SHIPPING on all orders over ₹1000. We recommend our 2-Pack or 3-Pack Strip Bundles to take advantage of free delivery.

Safety Net

Support: support@sugartrack.in

Phone: +91 77097 64894

Compliance: ISO 15197, GMP, TUV, and US FDA

Manufacturer: TaiDoc Technology Corp.

Office Location

SugarTrack

Thane, Mumbai

Maharashtra, India